Widerrufsrecht

At Detoxcellspa, we value your shopping experience and have formulated the following return policy to ensure your rights are protected. Please carefully review the following policies before making a purchase. Please note that our company address is not the return address.

Return Eligibility: The product must be in its original condition, unused, and undamaged. You have 30 days from the date of delivery to initiate a return. Please ensure the product and all accessories are intact and package them in the original packaging for a smooth return process. Before returning or exchanging goods, please contact our customer service to provide the reason for the return along with your order information, and we will inform you of the detailed return process.

Return Procedure: Before returning or exchanging goods, please contact our customer service team at service@detoxcellspa.com and provide the reason for the return along with your order information. We will provide you with detailed return instructions.

RETURN SHIPPING COSTS – WHO PAYS?

When Detoxcellspa Pays For Return Shipping

Detoxcellspa will pay for the cost of return shipping if the reason for return was result of OUR error. Examples of instances may include:

• Item arrived defective and cannot be fixed with a replacement part
• We shipped out the wrong item
• We shipped it to the wrong address
• We shipped a duplicate order
• Item malfunctioned during the 30 day returns period (Assuming the customer use the item properly per the instruction manual)

IMPORTANT: For items that arrive damaged or are defective, please provide video/photos to support your claim that the item arrived damaged or is malfunctioning prior to return. Suppose a customer refuses to or fails to send photos/video of a claimed malfunctioning/damaged item, this return will be treated as "buyer’s remorse", and the customer is also vulnerable to the return shipping fee, the original shipping fee (10% of order amount) and the restocking fee (8% of the order amount).

Once we have received the approved returned item, we will review its condition. If the item is found to be defective, we will issue the refund.

When Customer Pays For Return Shipping

In the case of a return due to customer mistake, the return shipping fee, the original shipping fee (10% of order amount) and the restocking fee (8% of the order amount) should be paid by customer. Examples of the customer mistake may include:

• Buyers Remorse ("Not satisfied with performance", "Item doesn't fit me correctly",
• "Item doesn't meet my expectations", “I tried it, but I want something else”, etc.)
  No Reason / No Longer Want
• Misinterpretation of Product Description (failure to fully read item details/descriptions/features)
• Order Cancellation after the item already shipped out, even if you have not yet received the item
• Customer bought the wrong item
• Customer accidentally bought too many
• Customer accidentally provided wrong shipping address

Cancellations: Before Shipment: If the order is cancelled before it has been shipped, a restocking fee (8% of the order amount) will be deducted from your refund. 

Refund Process: Refunds will be made to your original payment method. If the return order should be deducted the the original shipping fee (10% of order amount) and the restocking fee (8% of the order amount), they will be reduced from the refund. 

For More Details:
Customer Service Email: service@detoxcellspa.com